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ROLI

Australasia FAQ

Why is ROLI launching in Australia and New Zealand now?

At ROLI, we want to bring unlimited musical expression to all. We’ve had great interest in our instruments from many creators in Australia and New Zealand, and we are excited to expand our global community of ROLI creators to the region.

Where can I buy ROLI products in Australia and New Zealand?

Our products will be exclusively available to purchase online from roli.com. All purchases come with a 30-day money-back guarantee, giving you enough time to make sure that you’re happy with your purchase.

How can I contact customer support in Australia and New Zealand?

You can reach our customer support team by visiting our support page and filling out the relevant form for your query. Our friendly team will assist you with any questions or concerns as soon as possible.

What is the returns policy?

We offer a 30-day returns policy. For information on our returns and exchange policy, please visit our website for full details.

How can I stay updated on the latest news and events?

Stay connected with us by following our social media accounts on Instagram, Facebook, YouTube and TikTok, subscribing to our newsletter, and visiting our website regularly for the latest news and updates.

Currency, Taxes and Shipping

Why is the currency in US dollars and not Australian dollars?

We wanted to bring ROLI instruments to you as soon as possible so right now we are selling in USD. There may be fluctuations with the exchnage rate. Rest assured all taxes and shipping costs are included. We are working to localise the currency in the future.

For more information on shipping process and timeline, visit our delivery information page.