Delivery Information

Where do you ship?

We ship to 47 countries globally.*

Please note: Seaboard 2 and Piano M ship to USA, Canada, UK, EU, Australia, and New Zealand only.

North America (prices in $USD)
Canada, United States (contiguous 48 states only)

Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland

United Kingdom (prices in £GBP)
Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)

Australia (prices in $USD)
Australian Capital Territory, New South Wales, Norther Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia

New Zealand (prices in $USD)
Auckland, Bay of Plenty, Canterbury, Chatham Islands, Gisborne, Hawkes's Bay, Manawatū-Whanganui, Marlborough, Nelson, Northland, Otago, Southland, Taranaki, Tasman, Waikato, Wellington, West Coast

What does shipping cost?

Shipping costs are dependent on the value of your basket.

North America

• Canada

  • Orders Under USD$1,098.99 - Shipping USD$30

  • USD$1,099 and over - FREE Shipping

• United States (Contiguous 48 states only. We do not ship to Alaska or Puerto Rico)

  • Orders Under USD$98.99 - Shipping USD$8

  • USD$99 and over - FREE Shipping
    

Europe

• Europe and EEA

  • Orders Under €98.99 - Shipping €6

  • €99 and over - FREE Shipping
    

United Kingdom & Northern Ireland

• United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wright, Jersey)

  • Orders Under £78.99 - Shipping £6

  • £79 and over - FREE Shipping
    

Australasia

• Australia

  • Orders Under USD$98.99 - Shipping USD$8

  • USD$99 and over - FREE Shipping

• New Zealand

  • Orders Under USD$98.99 - Shipping USD$8

  • USD$99 and over - FREE Shipping
    

DELIVERY FAQS

Do you deliver to PO boxes and BFPO addresses?

Unfortunately, we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.

Do you deliver to hotels?

We are unable to ship to hotel addresses.

When will my items be dispatched?

Seaboard 2:

• US: Dispatched in 2-3 business days.

• UK: Dispatched in 2-3 business days.

• EU: Dispatched in 2-3 business days.

• Canada: Dispatched in 2-3 business days.

• Australia: Dispatched in 5-7 business days.

• New Zealand: Dispatched in 5-7 business days.

Piano M:

• US: Dispatched in 2-3 business days.

• UK: Dispatched in 2-3 business days.

• EU: Dispatched in 2-3 business days.

• Canada: Dispatched in 2-3 business days.

• Australia: Dispatched in 5-7 business days.

• New Zealand: Dispatched in 5-7 business days.

Seaboard M:

• US: Dispatched in 3-5 business days.

• UK: Dispatched in 5-7 business days.

• EU: Dispatched in 3-5 business days.

• Canada: Dispatched in 5-7 business days.

• Australia: Dispatched in 5-7 business days.

• New Zealand: Dispatched in 5-7 business days.

What are delivery times once dispatched?

• North America - Monday to Friday within 3 business days

• Canada - Monday to Friday within 3 business days

• Europe - Monday to Friday within 3 business days

• United Kingdom - Monday to Friday within 3 business days

• Australia - Monday to Friday within 3 business days

• New Zealand - Monday to Friday within 3 business days

How will I know when my goods have dispatched?

Once your order has been shipped you will receive an email from one of our couriers (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Will I have to pay import taxes and duties?

We include the cost of all import duties and taxes in most countries, however, customs fees will need to be paid prior to delivery for orders to Norway and Switzerland.

How can I track my order?

Once your order has been dispatched you will receive an email from one of your regional couriers mentioned in the table above (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Do I have to be there to sign for delivery?

All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.

What happens if I missed my scheduled delivery?

UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

If you miss a delivery you can request delivery to an access/local collection point.

What happens if my order arrives damaged?

We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.

Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.