ROLI Returns Procedure under Warranty
We’re sorry to hear you’re having trouble with your Seaboard RISE. If you feel that your unit has developed a fault, please contact the ROLI Support Team and they will be able to help you diagnose the issue. You can:
- Email: [email protected]
- Phone (UK and Europe): +44 (0) 207 254 2155, Monday to Friday 9:00 AM - 5:30 PM GMT
- Phone (USA): 1-800-593-2451, Monday to Friday 9:00 AM - 11:00 PM GMT
Please be ready to provide your My ROLI username and product serial number. You can find your product serial number on the bottom of your RISE. Our Support Team will help diagnose your issue, and aim to provide an initial diagnosis within 24 hours during regular business hours. If they decide a return or replacement might be needed under your Seaboard RISE warranty, you will be issued an Return Material Authorisation (RMA) number and a prepaid shipping label to your registered email address to print off. You must use the the prepaid shipping label provided or you will be responsible for any shipping costs to return the item. Please pack the Seaboard RISE carefully in the supplied protective case, and include a printed copy of the RMA receipt. Once we receive your unit, your Seaboard RISE will undergo further diagnosis by our technicians to determine whether or not the issue is covered by our Warranty Policy.
If the issue is deemed to fall within the scope of our Warranty Policy, we will either repair your Seaboard RISE or send you a replacement unit to your registered address, free of charge. Please note that the RISE must be returned for replacement within the one-year warranty period. Should the issue not be covered under our Warranty Policy, e.g. because the fault was caused by negligence or due to damage caused by 3rd party goods, we can return the Seaboard RISE to you, but this will be at your expense.
For further detailed information about ROLI’s Warranty Policy, please refer to the supplied booklet with your Seaboard RISE, or visit www.roli.com/legal