Returns Procedure under Warranty

We’re sorry to hear you’re having trouble with your ROLI product. If you feel that your unit has developed a fault, please contact the ROLI Support Team and they will be able to help you diagnose the issue. You can:

  • Email: Contact the team directly here
  • Phone (UK and Europe): +44 (0)2038 740 648, Monday to Friday 9:00 AM - 5:00 PM GMT
  • Phone (USA): +1 646 519 7211, Monday to Friday 9:00 AM - 5:00 PM EST

Please be ready to provide your My ROLI username and product serial number. Our Support Team will help diagnose your issue, and aim to provide an initial diagnosis within 24 hours during regular business hours. If they decide a return or replacement might be needed under your product’s warranty, you will be issued an Return Material Authorisation (RMA) number and a prepaid shipping label to your registered email address to print off. You must use the prepaid shipping label provided or you will be responsible for any shipping costs to return the item. Please pack the ROLI product carefully in the supplied protective case, and include a printed copy of the RMA receipt. Once we receive your unit, your ROLI product will undergo further diagnosis by our technicians to determine whether or not the issue is covered by our Warranty Policy.

If the issue is deemed to fall within the scope of our Warranty Policy, we will either repair your ROLI product or send you a replacement unit to your registered address, free of charge. Please note that your ROLI product must be returned for replacement within the one-year* warranty period. Should the issue not be covered under our Warranty Policy, e.g. because the fault was caused by negligence or due to damage caused by 3rd party goods, we can return the ROLI product to you, but this will be at your expense.
For further detailed information about ROLI’s Warranty Policy, please refer to the supplied booklet with your ROLI product, or visit www.roli.com/legal

*You may have statutory rights under consumer laws and the laws of your country or state that give you greater rights than our Limited One Year Warranty described above. See Section 6 of our General Terms of Sale for more detail.

Further Information

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