Since the UK left the EU in January there have been several updates to the shipping regulations around imports and exports into the EU from the UK, most notably the origin of goods, the commercial value of the product, and the new documentation policies for the movement of electronic goods.
As a result of these changes our team has seen occasional transit delays from our UK warehouse into the EU, however, we are working hard behind the scenes to avoid these delays for you. If you find your order is stuck in transit and not moving beyond 5 days please contact our support team and we will investigate the issue for you.
We ship to 47 countries globally.
Please note: RISE2 and LUMI Keys Studio Edition ship to USA, Canada, UK, and EU only.
North America (prices in $USD)
Canada, United States (contiguous 48 states only)
Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland
United Kingdom (prices in £GBP)
Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)
Shipping costs are dependent on the value of your basket.
North America
| Orders Under $150 | $150-$699.99 | $700 and over | |
|---|---|---|---|
| Canada | $30 | $30 | $30 |
| United States (Contiguous 48 states only. We do not ship to Alaska or Puerto Rico) | $6 | FREE shipping | |
Europe
| Orders Under $150 | $150-$699.99 | $700 and over | |
|---|---|---|---|
| Europe and EEA | €6 | FREE shipping | United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey) | £6 | FREE shipping |
Unfortunately we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.
We are unable to ship to hotel addresses.
RISE 2 & LUMI Keys is currently on preorder. The shipping timeline is visible on the product page before you purchase it. It will also be in your confirmation email.
| Delivery Service | Time to deliver once dispatched | |
|---|---|---|
| North America | UPS Standard | Monday to Friday within 5 business days |
| UK + Europe | UPS Standard | Monday to Friday within 5 business days |
Once your order has been shipped you will receive an email from your our courier UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
We include the cost of all import duties and taxes in your order, so you won't need to pay any additional fees.
Once your order has been dispatched you will receive an email from your courier – UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.
UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.
If you miss a delivery you can request delivery to an access/local collection point.
We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.
Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.