We ship to 49 countries globally.
North America (prices in $USD)
Canada, United States (contiguous 48 states only)
Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (prices in £GBP)
Rest of the World (prices in $USD)
Armenia, Australia, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates
Shipping costs are dependent on the value of your basket.
North America
| Orders Under $150 | $150-$699.99 | $700 and over | Canada | $6 | FREE shipping |
|---|---|---|---|
| United States (Contiguous 48 states only. We do not ship to Alaska, Hawaii or Puerto Rico) | $6 | FREE shipping | |
Europe
| Orders Under €150 | €150-€699.99 | €700 and over | |
|---|---|---|---|
| Austria | €6 | €10 | €20 |
| Belgium | €6 | €10 | €20 |
| Bulgaria | €6 | €10 | €20 | Croatia | €6 | €10 | €20 |
| Cyprus | €6 | €10 | €20 |
| Czech Republic | €6 | €10 | €20 |
| Denmark | €6 | €10 | €20 |
| Estonia | €6 | €10 | €20 |
| Finland | €6 | €10 | €20 |
| France | €6 | FREE shipping | |
| Germany | €6 | FREE shipping | |
| Greece | €6 | €10 | €20 |
| Hungary | €6 | €10 | €20 |
| Iceland | €6 | €10 | €20 |
| Ireland | €6 | €10 | €20 |
| Israel | €6 | €10 | €20 |
| Italy | €6 | FREE shipping | |
| Latvia | €6 | €10 | €20 |
| Liechtenstein | €6 | €10 | €20 |
| Lithuania | €6 | €10 | €20 |
| Luxembourg | €6 | €10 | €20 |
| Malta | €6 | €10 | €20 |
| Netherlands | €6 | FREE shipping | |
| Norway | €6 | €10 | €20 |
| Poland | €6 | €10 | €20 |
| Portugal | €6 | €10 | €20 |
| Romania | €6 | €10 | €20 |
| Slovakia | €6 | €10 | €20 |
| Slovenia | €6 | €10 | €20 |
| Spain | €6 | FREE shipping | |
| Sweden | €6 | €10 | €20 |
| Switzerland | €6 | €10 | €20 | United Kingdom | £6 | FREE shipping |
Rest of the World
| Orders Under $150 | $150-$699.99 | $700 and over | |
|---|---|---|---|
| Armenia | $20 | $45 | $100 |
| Australia | $20 | $45 | $100 |
| Hong Kong | $20 | $45 | $100 | India | $20 | $45 | $100 |
| Indonesia | $20 | $45 | $100 |
| Japan | $20 | $45 | $100 |
| Malaysia | $20 | $45 | $100 |
| New Zealand | $20 | $45 | $100 |
| Phillipines | $20 | $45 | $100 |
| Singapore | $20 | $45 | $100 |
| South Korea | $20 | $45 | $100 |
| Taiwan | $20 | $45 | $100 |
| Thailand | $20 | $45 | $100 |
| United Arab Emirates | $20 | $45 | $100 |
Unfortunately we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.
We are unable to ship to hotel addresses.
Orders are dispatched within 7-10 business days. LUMI Keys Studio Edition will ship late January, 2021.
| Delivery Service | Time to deliver once dispatched | |
|---|---|---|
| North America | UPS Standard | Monday to Friday within 5 business days |
| UK + Europe | UPS Standard | Monday to Friday within 5 business days |
| Rest of the world | UPS Worldwide Express Saver | Monday to Friday within 5 - 10 business days |
Once your order has been shipped you will receive an email from your our courier UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
Your country may require you to pay an import charge for your products. This may result in you having to pay additional charges which are not included in the total price displayed at checkout. The amount of custom duty and import VAT payable will be assessed at the point of entry of the destination country. We will not be able to tell you the cost as customs policies and import duties vary widely from country to country. ROLI is not liable for these charges. We would advise that you check your local import tax regulations before ordering.
Once your order has been dispatched you will receive an email from your courier – UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.
UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.
If you miss a delivery you can request delivery to an access/local collection point.
We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.
Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.
We have distributors worldwide. Please see our list of authorized retailers here.