We ship to 48 countries globally.
Please note: LUMI Keys Studio Edition ships to US, Canada, UK, and EU only.
North America (prices in $USD)
Canada, United States (contiguous 48 states only)
Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Balearic Islands and Canary Islands), Sweden, Switzerland
United Kingdom (prices in £GBP)
Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)
Rest of the World (prices in $USD)
Armenia, Australia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates
Shipping costs are dependent on the value of your basket.
North America
| Orders Under $150 | $150-$699.99 | $700 and over | |
|---|---|---|---|
| Canada | $6 | FREE shipping | |
| United States (Contiguous 48 states only. We do not ship to Alaska, Hawaii or Puerto Rico) | $6 | FREE shipping | |
Europe
| Orders Under €150 | €150-€699.99 | €700 and over | |
|---|---|---|---|
| Austria | €6 | €10 | €20 |
| Belgium | €6 | €10 | €20 |
| Bulgaria | €6 | €10 | €20 | Croatia | €6 | €10 | €20 |
| Cyprus | €6 | €10 | €20 |
| Czech Republic | €6 | €10 | €20 |
| Denmark | €6 | €10 | €20 |
| Estonia | €6 | €10 | €20 |
| Finland | €6 | €10 | €20 |
| France | €6 | FREE shipping | |
| Germany | €6 | FREE shipping | |
| Greece | €6 | €10 | €20 |
| Hungary | €6 | €10 | €20 |
| Iceland | €6 | €10 | €20 |
| Ireland | €6 | €10 | €20 |
| Israel | €6 | €10 | €20 |
| Italy | €6 | FREE shipping | |
| Latvia | €6 | €10 | €20 |
| Liechtenstein | €6 | €10 | €20 |
| Lithuania | €6 | €10 | €20 |
| Luxembourg | €6 | €10 | €20 |
| Malta | €6 | €10 | €20 |
| Netherlands | €6 | FREE shipping | |
| Norway | €6 | €10 | €20 |
| Poland | €6 | €10 | €20 |
| Portugal | €6 | €10 | €20 |
| Romania | €6 | €10 | €20 |
| Slovakia | €6 | €10 | €20 |
| Slovenia | €6 | €10 | €20 |
| Spain (excluding Balearic Islands and Canary Islands) | €6 | FREE shipping | |
| Sweden | €6 | €10 | €20 |
| Switzerland | €6 | €10 | €20 | United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey) | £6 | FREE shipping |
Rest of the World
| Orders Under $150 | $150-$699.99 | $700 and over | |
|---|---|---|---|
| Armenia | $20 | $45 | $100 |
| Australia | $20 | $45 | $100 |
| Hong Kong | $20 | $45 | $100 |
| Indonesia | $20 | $45 | $100 |
| Japan | $20 | $45 | $100 |
| Malaysia | $20 | $45 | $100 |
| New Zealand | $20 | $45 | $100 |
| Phillipines | $20 | $45 | $100 |
| Singapore | $20 | $45 | $100 |
| South Korea | $20 | $45 | $100 |
| Taiwan | $20 | $45 | $100 |
| Thailand | $20 | $45 | $100 |
| United Arab Emirates | $20 | $45 | $100 |
Unfortunately we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.
We are unable to ship to hotel addresses.
Orders are dispatched within 3 weeks.
LUMI Keys Studio Edition will start shipping early February 2021.
| Delivery Service | Time to deliver once dispatched | |
|---|---|---|
| North America | UPS Standard | Monday to Friday within 5 business days |
| UK + Europe | UPS Standard | Monday to Friday within 5 business days |
| Rest of the world | UPS Worldwide Express Saver | Monday to Friday within 5 - 10 business days |
Once your order has been shipped you will receive an email from your our courier UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
We include the cost of all import duties and taxes in your order, so you won't need to pay any additional fees.
Once your order has been dispatched you will receive an email from your courier – UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.
All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.
UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.
If you miss a delivery you can request delivery to an access/local collection point.
We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.
Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.
We have distributors worldwide. Please see our list of authorized retailers here.