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ROLI

Delivery Information

Brexit update

Since the UK left the EU in January there have been several updates to the shipping regulations around imports and exports into the EU from the UK, most notably the origin of goods, the commercial value of the product, and the new documentation policies for the movement of electronic goods.

As a result of these changes our team has seen occasional transit delays from our UK warehouse into the EU, however, we are working hard behind the scenes to avoid these delays for you. If you find your order is stuck in transit and not moving beyond 5 days please contact our support team and we will investigate the issue for you.

Where do you ship?

We ship to 48 countries globally.

Please note: LUMI Keys Studio Edition ships to US, Canada, UK, and EU only.

North America (prices in $USD)
Canada, United States (contiguous 48 states only)

Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Israel, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Balearic Islands and Canary Islands), Sweden, Switzerland

United Kingdom (prices in £GBP)
Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)

Rest of the World (prices in $USD)
Armenia, Australia, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, United Arab Emirates

What does shipping cost?

Shipping costs are dependent on the value of your basket.

North America

Orders Under $150 $150-$699.99 $700 and over
Canada $30 $30 $30
United States (Contiguous 48 states only. We do not ship to Alaska, Hawaii or Puerto Rico) $6 FREE shipping


Europe

Orders Under $150 $150-$699.99 $700 and over
Europe and EEA €25 €25 €25
United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey) £6 FREE shipping


Rest of the World

Orders Under $150 $150-$699.99 $700 and over
Armenia $20 $45 $100
Australia $20 $45 $100
Hong Kong $20 $45 $100
Indonesia $20 $45 $100
Japan $20 $45 $100
Malaysia $20 $45 $100
New Zealand $20 $45 $100
Phillipines $20 $45 $100
Singapore $20 $45 $100
South Korea $20 $45 $100
Taiwan $20 $45 $100
Thailand $20 $45 $100
United Arab Emirates $20 $45 $100

DELIVERY FAQS

Do you deliver to PO boxes and BFPO addresses?

Unfortunately we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.

Do you deliver to hotels?

We are unable to ship to hotel addresses.

When will my items be dispatched?

Orders are dispatched within 3 weeks.

Current orders for LUMI Keys Studio Edition will ship by the end of May.

What are delivery times once dispatched?

Delivery Service Time to deliver once dispatched
North America UPS Standard Monday to Friday within 5 business days
UK + Europe UPS Standard Monday to Friday within 5 business days
Rest of the world UPS Worldwide Express Saver Monday to Friday within 5 - 10 business days

How will I know when my goods have dispatched?

Once your order has been shipped you will receive an email from your our courier UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Will I have to pay import taxes and duties?

We include the cost of all import duties and taxes in your order, so you won't need to pay any additional fees.

How can I track my order?

Once your order has been dispatched you will receive an email from your courier – UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Do I have to be there to sign for delivery?

All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.

What happens if I missed my scheduled delivery?

UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

If you miss a delivery you can request delivery to an access/local collection point.

What happens if my order arrives damaged?

We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.

Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.

If you don’t ship to my country, how can I purchase ROLI products?

We have distributors worldwide. Please see our list of authorized retailers here.