ROLI

Delivery Information

Where do you ship?

We ship to 47 countries globally.*

Please note: RISE2 and LUMI Keys Studio Edition ship to USA, Canada, UK, and EU only.

North America (prices in $USD)
Canada, United States (contiguous 48 states only)

Europe (prices in €Euro)
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding Canary Islands), Sweden, Switzerland

United Kingdom (prices in £GBP)
Mainland United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey)

What does shipping cost?

Shipping costs are dependent on the value of your basket.

North America

Orders Under $98.99 $99-$1,098.99 $1,099 and over
Canada $30 $30 FREE shipping
United States (Contiguous 48 states only. We do not ship to Alaska or Puerto Rico) $6 FREE shipping


Europe

Orders Under €98.99 €99 and over
Europe and EEA €6 FREE shipping


United Kingdom & Northern Ireland

Orders Under £78.99 £79 and over
United Kingdom (excluding Guernsey, Isle of Man, Isle of Scilly, Isle of Wight, Jersey) £6 FREE shipping


DELIVERY FAQS

Do you deliver to PO boxes and BFPO addresses?

Unfortunately we are unable to deliver to PO Boxes or APO/FPO/BFPO addresses.

Do you deliver to hotels?

We are unable to ship to hotel addresses.

When will my items be dispatched?

Seaboard RISE 2 & LUMI Keys Studio Edition:

US: Dispatched in 3 business days.

UK: Dispatched in 3 business days.

EU: Dispatched in 3 business days.

Canada: Dispatched in 3 business days.

Seaboard BLOCK M pre-order batch numbers will be indicated in your order confirmation email. The batch will be shipped as follows:

Batch Number Dispatch Timeline
1 Late March 2024
2 Mid April 2024
3 Mid May 2024
4 End of May 2024
5 Mid June 2024

What are delivery times once dispatched?

Delivery Service Time to deliver once dispatched
North America USPS, FedEx, UPS Monday to Friday within 3 business days
Canada APC ORD, APC LAX, UPS Monday to Friday within 3 business days
Europe Spring Tracked, GLS Economy Parcel, UPS Monday to Friday within 3 business days
United Kingdom EVRI, Royal Mail, UPS Monday to Friday within 3 business days

How will I know when my goods have dispatched?

Once your order has been shipped you will receive an email from your our courier UPS (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Will I have to pay import taxes and duties?

We include the cost of all import duties and taxes in most countries, however, customs fees will need to be paid prior to delivery for orders to Norway and Switzerland.

How can I track my order?

Once your order has been dispatched you will receive an email from one of your regional couriers mentioned in the table above (be sure to check your spam folder). This email will include a tracking number and instructions on how to track your shipment.

Do I have to be there to sign for delivery?

All of our deliveres require a signature. If you are not able to sign for the delivery yourself, please ensure you know the person who is signing on your behalf.

What happens if I missed my scheduled delivery?

UPS will attempt 3 delivery attempts to your address, if they cannot make a delivery by the 3rd attempt, the package will be returned to sender.

If you miss a delivery you can request delivery to an access/local collection point.

What happens if my order arrives damaged?

We’re sorry to hear your order was damaged in transit. Our Creator Support team will be able to arrange a collection for your damaged goods at your earliest convenience. Alternatively you may prefer to return the goods at your own cost.

Please click here to contact our Creator Support team to ensure that the matter is dealt with promptly.